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As demands on publications departments to lower costs and provide translated text increases, the push to move from non-structured to structured writing becomes stronger. At Salesforce.com, we moved from FrameMaker source and WebWorks/PDF outputs to XML/DITA source and a combination of Flare and homegrown build scripts to produce PDF and HTML (and for a while, even CHM) outputs, with rich and complex interaction between document sets and complex translation requirements.
This talk will explain how we made that transition, and provide a closer look at the Flare setup required, first as a standalone step and then as an integrated part of the build process. This transition allows us to produce documentation with about five keyboard strokes. I will describe our experience with Flare vs. RoboHelp, and explain how we came to choose Flare as part of our build process.
Mysti Berry
Mysti Berry, M.F.A., is an award-winning technical writer with a B.A. in linguistics from UC Santa Cruz and an M.F.A. in writing from University of San Francisco. She has more than 17 years of experience designing and developing technical information for companies as diverse as Oracle and 20th Century Fox. Berry currently works for Salesforce.com, a cutting-edge software company in the SaaS (software as a service) space.
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